FAQ

ABOUT THE PRODUCT

  • Is your product safe to use?

    Yes, we prioritize safety above all else. Our product meet international safety standards and we have strict manufacturing processes in GMP certified labs. It is highly effective due to the amazing ingredients in our formula which are clearly labeled on our packaging and website. Our products have been tested in labs and human trials and approved as safe to use.

  • Is your product suitable for all skin types?

    Yes, our product is formulated to suit all skin types and works best for those aged 20 and above. However, as with all products, please check for allergies and consult a doctor before using if you’re pregnant or breastfeeding.

  • When and where do I use Lift Me Up mist?

    Lift Me Up mist can be used anytime under and over makeup but we see the best results when incorporated into your skincare routine. Use day and night after cleansing and toning your skin for maximum absorption. Just shake and spray all over your face, neck and even décolletage and tap or massage lightly for instant sexy.

  • How long will a bottle of Lift Me Up Smooth and Sculpt Miracle Mist last me?

    This depends on individual usage. However, based on twice a day usage of 3-4 sprays, a bottle should last an average of 1.5 - 2 months.

  • When will I see results and how long does the results last?

    You can see results in as little as 1 minute upon application. Maximum results can be seen after 5 minutes when the product fully penetrates into skin and lasts throughout the day around 6-8 hours. With all skincare products, consistency is the key and your skin will look better over time with all the concentrated ingredients we have put into this powerful product.

REFUNDS AND EXCHANGES

  • What is the return and exchange policy?

    Call Me Baby Beauty allows for returns and exchanges due to change of mind subjected to a 14-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

    - Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
    - Items purchased as part of a set or a multi-item pack must be returned as a whole set. All samples and gifts accompanying the product must be returned.
    - All shipping costs associated with the return of the product will not be covered by Call Me Baby Beauty.
    - Your rights under any applicable consumer law are additional to and not affected by Call Me Baby Beauty's return and exchange policy above.

    Met all the requirements? You can contact us here. Highlight in the message your issue as 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.

  • How do I return my online purchase?

    You can get in touch with us hereand include the following details in your enquiry:
    - Order Number,
    - Name of the Item, and
    - Reason for return

  • What do I do if I had an allergic reaction?

    If you've experienced an allergic reaction with one of our products, please get in touch with us here. 

    Your input will help us communicate to the brand involved and find an appropriate solution! In your message to us, please include:

    - Your order number/ name of the store the item was purchased from;

    - The full name of the product that caused an allergic reaction; and

    - A detailed description of the symptoms experienced

    We may also ask for:

    - A photo of your receipt (if applicable);

    - Photos of the product; and

    - Photos of the affected area

    Since different skin types and conditions may react differently to our products and brands, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.

  • What if my item was missing, incorrect, damaged, or faulty?

    We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our webformhereand highlight in the message the issue as 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.

    Please also include the following details in your form:
    - Image of the Item/Parcel(s) received
    - Name of Item
    - Order Number

    Please do not dispose of or throw away any of the items you're writing in about! Call Me Baby Beauty may arrange to collect the product.

ORDERS AND SHIPPING

  • HOW DO I PLACE AN ORDER?

    1. Log on to callmebabybeauty.com. Create an account if you are new. 
    2. To add items to your cart, click on 'Add to Bag' with your desired quantity.
    3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.
    4. Add in if you have an applicable 'Promo Code', enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.

    When you're ready to place your order:
    5. Click on ‘Secure Checkout’ and your order summary will appear for your review.
    6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment.

    You will receive a confirmation email shortly after you have successfully placed your order.

  • SHIPPING POLICY

    Please allow 2-3 business days of processing time upon your order. Orders are not delivered during weekends or holidays. Shipping time might vary depending on location, shipment method and other factors out of our control. We take extreme precaution to ensure your package arrives safely to you, however we cannot guarantee that it will arrive in perfect condition due to postal service/ courier conditions. If your package is taking too long or arrives in a broken condition please get in touch with us at info@callmebabybeauty.com.

  • Shipping Confirmation & Tracking

    Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and further information.

  • International Shipping Policy

    Shipping rates are calculated automatically after you’ve entered your address during check out. We only ship to certain countries due to global regulatory. We are working on expanding the country selections for international shipping. Please contact us here if you need to get your hands on our products and we will try to help. 

    Important: You are responsible for any taxes and duties charged during import to your country. Where possible, we will provide an estimated cost with the shipping options.

    Shipping rates to respective countries vary by item weight and dimension, delivery destination, and shipping option. Exact shipping rates will be shown at the time of checkout under shipping method. Please keep in mind that we will require 5-7 days to prepare your parcel before shipping.

    Customer shall promptly pay all duties and taxes, any additional charges for customs clearance and any other applicable charges imposed by any local or government authority of the destination country, before the item is delivered to your local mailing/ delivery address for self-collection at any self-collection point. 

OTHER QUESTIONS

  • Where is Call Me Baby Beauty located?

    Our global headquarters is located in sunny Kuala Lumpur, Malaysia and we have an office in Seoul, Korea.

  • Can I represent Call Me Baby Beauty?

    Call Me Baby Beauty is mainly sold online. We would love to serve your community as well so if you’re interested in selling our products or representing us, please contact us atinfo@callmebabybeauty.com.